Cuttack Restaurant Calls Out Zomato Over Unfair Penalty
A restaurant based in Cuttack has publicly criticised Zomato, alleging it was unfairly penalised for a delivery error caused by a platform partner.
In a social media post, the restaurant claimed that despite preparing and packing the correct order, a delivery executive allegedly mishandled it, resulting in customer complaints and a drop in ratings.
The establishment also tagged Zomato CEO Deepinder Goyal, urging the company to address systemic issues affecting small businesses.
“This Isn’t Just a Complaint, It’s a Pattern”
The restaurant stated that such incidents are not isolated. According to its post, errors during delivery are often attributed to restaurants, even when they occur after the order leaves the kitchen.
The management said they had “no way to explain, fix, or defend” themselves once the issue occurred, highlighting gaps in communication and accountability within the delivery system.
